Contact Information

Last updated: September 2, 2026

Thank you for visiting our online store at coasz.shop.

If you have questions about a product, order, payment, delivery, return, refund or any other customer service matter, please contact us using the information below.

1. Company Information

Company name: Ofori's eksport & import
CVR number: 34793824
Responsible person: Emmanuel Kwame Ofori

Business address:
Gammel Roskildevej 3C
3650 Ølstykke
Denmark

Email: support@coasz.shop
Website: coasz.shop

2. Customer Service

For general customer service enquiries, please contact us by email:

Email: support@coasz.shop

You may contact us regarding:

  • Product information;

  • Order status;

  • Order changes or cancellations;

  • Payment questions;

  • Cash on Delivery enquiries;

  • Shipping and delivery;

  • Tracking information;

  • Delayed or missing parcels;

  • Damaged products;

  • Incorrect or missing products;

  • Returns;

  • Exchanges;

  • Refunds;

  • EU/EEA withdrawal rights;

  • Privacy or personal data requests; or

  • Other questions relating to our online store.

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.

3. Order Enquiries

If your enquiry concerns an existing order, please provide where applicable:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Product concerned; and

  • A brief description of your request.

For damaged, defective, incorrect or incomplete orders, we may also ask you to provide photographs or videos reasonably necessary to review the issue.

4. Shipping and Delivery Enquiries

For questions regarding:

  • Shipment status;

  • Tracking information;

  • Delivery delays;

  • Incorrect delivery details;

  • Lost parcels; or

  • Delivery problems,

please contact:

Email: support@coasz.shop

Please include your order number and any available tracking information.

5. Returns and Refunds

If you wish to request a return or refund, you may use an available Shopify self-service return function where offered.

Alternatively, please contact:

Email: support@coasz.shop

Please include:

  • Your name;

  • Order number;

  • Product concerned;

  • Reason for the return where applicable; and

  • Supporting photographs or videos if the product is damaged, defective or incorrect.

Please wait for the applicable return instructions before sending a product back.

Unless otherwise confirmed in your return instructions, our current business and return contact address is:

Ofori's eksport & import
Gammel Roskildevej 3C
3650 Ølstykke
Denmark

Please review our Return and Refund Policy for full information regarding returns, refunds and statutory withdrawal rights.

6. EU/EEA Right of Withdrawal

If you are an eligible consumer in the European Union or European Economic Area and wish to exercise an applicable statutory right of withdrawal, you may send a clear statement of your decision to:

Email: support@coasz.shop

Please include enough information to identify your purchase, such as your name and order number.

You do not need to provide a reason when exercising an applicable statutory 14-day right of withdrawal.

Please refer to our Return and Refund Policy for complete terms, deadlines, exceptions and return shipping information.

7. Privacy and Data Protection Requests

For questions regarding our Privacy Policy or the processing of your personal information, or if you wish to exercise an applicable data protection right, please contact:

Email: support@coasz.shop

Your request may relate to:

  • Access to personal information;

  • Correction of inaccurate information;

  • Deletion requests;

  • Restriction of processing;

  • Data portability;

  • Objection to certain processing;

  • Withdrawal of consent; or

  • Marketing preferences.

We may request reasonable information to verify your identity before completing a privacy request.

Please review our Privacy Policy for further information.

8. Payment Enquiries

For questions regarding:

  • Payment status;

  • Cash on Delivery;

  • Payment confirmation;

  • Duplicate payments;

  • Failed transactions; or

  • Refund payments,

please contact:

Email: support@coasz.shop

For your security, please never send passwords, PIN codes, complete payment credentials or online banking login information by email.

9. Business Correspondence

Formal business correspondence may be sent to:

Ofori's eksport & import
Gammel Roskildevej 3C
3650 Ølstykke
Denmark

CVR number: 34793824

For faster customer service, we recommend contacting us first by email at:

support@coasz.shop

10. Response to Enquiries

We aim to review customer enquiries as soon as reasonably possible.

Response times may vary depending on:

  • The nature of the enquiry;

  • Whether additional order information is required;

  • Weekends or public holidays;

  • The need to contact a payment or delivery provider; or

  • An unusually high volume of customer enquiries.

Providing complete and accurate information when contacting us can help us respond more efficiently.

11. Contact Summary

Company name: Ofori's eksport & import
CVR number: 34793824
Responsible person: Emmanuel Kwame Ofori
Address: Gammel Roskildevej 3C, 3650 Ølstykke, Denmark
Email: support@coasz.shop
Website: coasz.shop