Privacy Policy

Last updated: September 2, 2026

This Privacy Policy describes how Ofori's eksport & import (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit our online store at coasz.shop, place an order, make a payment, contact us, request a return or refund, or otherwise use our products and services.

Our online store is operated using Shopify's e-commerce platform.

Please read this Privacy Policy carefully to understand how your personal information may be handled.

1. Company Information

The business responsible for operating the online store and processing personal information is:

Company name: Ofori's eksport & import
CVR number: 34793824
Responsible person: Emmanuel Kwame Ofori
Business address: Gammel Roskildevej 3C, 3650 Ølstykke, Denmark
Email: support@coasz.shop
Website: coasz.shop

For the purposes of applicable data protection law, Ofori's eksport & import may act as the data controller for personal information processed in connection with our online store and customer relationships, except where another service provider acts independently as a controller.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;

• Create or manage a customer account, where available;

• Add products to your shopping cart;

• Place or manage an order;

• Make or arrange a payment;

• Use Cash on Delivery where available;

• Contact customer service;

• Request a return, refund or exchange;

• Exercise a statutory withdrawal right;

• Subscribe to marketing communications;

• Submit a review, message, photograph or other content;

• Interact with our advertisements; or

• Otherwise communicate or interact with us.

Our website, online store, products, customer service functions and related services are collectively referred to in this Privacy Policy as the “Services.”

3. Personal Information We May Collect

The personal information we collect depends on how you interact with our Services.

3.1 Identity and Contact Information

We may collect information such as:

• Full name;

• Billing address;

• Delivery address;

• Postal code;

• City;

• Country;

• Email address;

• Telephone number where provided or required for delivery;

• Customer account information; and

• Other contact information voluntarily provided by you.

3.2 Order and Transaction Information

When you place or manage an order, we may process information including:

• Products ordered;

• Order number;

• Product quantities;

• Selected product models or variations;

• Purchase price;

• Order status;

• Delivery status;

• Return information;

• Exchange information;

• Refund information;

• Cancellation information;

• Cash on Delivery status;

• Payment confirmation information; and

• Communications concerning the transaction.

3.3 Payment Information

Depending on the payment method used, payment-related information may include:

• Payment method;

• Payment status;

• Transaction amount;

• Billing information;

• Payment transaction identifiers;

• Partial payment account information where applicable; and

• Cash on Delivery confirmation information.

Payments may be processed directly by Shopify, PayPal, banks, card networks or other authorized payment service providers.

Where complete payment information is processed directly by an independent payment provider, we may not receive or store complete payment card or account credentials.

We will never ask you to provide account passwords, PINs or complete online banking login credentials by email.

3.4 Customer Account Information

Where customer accounts are available, we may collect:

• Email address;

• Customer account name;

• Authentication information;

• Saved delivery addresses;

• Account preferences;

• Communication preferences; and

• Order history.

You are responsible for keeping your login credentials confidential and for taking reasonable measures to prevent unauthorized access to your account.

3.5 Customer Service Information

If you contact us concerning an order, return, refund, product or other issue, we may collect:

• Your name;

• Email address;

• Telephone number where provided;

• Order number;

• Product information;

• Your message;

• Complaint details;

• Return or refund reasons;

• Photographs;

• Videos; and

• Records of our communications with you.

3.6 Technical and Usage Information

When you visit our online store, certain technical information may be collected automatically.

This may include:

• IP address;

• Browser type;

• Browser language;

• Device type;

• Operating system;

• Device identifiers;

• Network information;

• Referring website;

• Pages viewed;

• Products viewed;

• Date and time of access;

• Session information;

• Shopping cart activity;

• Cookie identifiers;

• Approximate location derived from an IP address;

• Website navigation activity; and

• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect information concerning:

• Product interests;

• Previously viewed products;

• Purchase history;

• Marketing preferences;

• Promotional email interactions;

• Advertising interactions;

• Customer satisfaction information;

• Survey responses; and

• Communication preferences.

3.8 Information You Voluntarily Submit

You may voluntarily provide information through:

• Contact forms;

• Return requests;

• Customer service messages;

• Product reviews;

• Comments;

• Photographs;

• Videos;

• Surveys;

• Promotional activities; or

• Other communications with us.

4. How We Collect Personal Information

We may collect personal information through several sources.

Information Provided Directly by You

You may provide information when you:

• Place an order;

• Complete checkout;

• Create an account;

• Enter a billing or delivery address;

• Contact customer service;

• Submit a return or refund request;

• Exercise a withdrawal right;

• Subscribe to communications;

• Submit a review; or

• Complete an online form.

Information Collected Automatically

Certain information may be collected automatically through technologies such as:

• Cookies;

• Pixels;

• Tags;

• Server logs;

• Local storage;

• Analytics technologies;

• Device identifiers; and

• Similar technologies.

Information Received From Service Providers

We may receive relevant information from providers that assist us with:

• E-commerce hosting;

• Payment processing;

• Order fulfilment;

• Shipping;

• Delivery;

• Cash on Delivery;

• Fraud prevention;

• Website security;

• Customer support;

• Analytics;

• Marketing;

• Advertising; and

• Other technical or operational services.

5. How We Use Personal Information

We may use personal information for the following purposes.

Operating Our Online Store

We may process information to:

• Operate and maintain the online store;

• Display products and services;

• Maintain shopping cart functions;

• Create or manage customer accounts;

• Provide checkout functionality; and

• Improve website performance.

Processing Orders

We may use personal information to:

• Receive orders;

• Verify order details;

• Confirm purchases;

• Process payments;

• Manage Cash on Delivery orders;

• Arrange fulfilment;

• Prepare products for dispatch;

• Arrange delivery;

• Provide tracking information; and

• Communicate about order status.

Customer Service

We may process information to:

• Respond to questions;

• Handle complaints;

• Investigate product issues;

• Process returns;

• Process exchanges;

• Process refunds;

• Handle cancellations; and

• Assist customers with their orders.

Security and Fraud Prevention

We may process personal information to:

• Verify transactions;

• Detect suspicious activity;

• Prevent payment fraud;

• Prevent unauthorized account access;

• Identify false or abusive orders;

• Protect our website;

• Protect customers; and

• Protect our legitimate business interests.

Improving Our Services

We may use information to:

• Understand how customers use the online store;

• Evaluate website performance;

• Improve navigation;

• Improve products;

• Improve customer service;

• Understand customer interests; and

• Develop new services or features.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional communications;

• Inform customers about products or offers;

• Measure advertising performance;

• Understand customer interests;

• Personalize advertising; and

• Improve marketing activities.

Where consent is legally required, marketing communications or non-essential tracking technologies will only be used after appropriate consent has been obtained.

You may unsubscribe from promotional communications at any time.

Legal and Compliance Purposes

We may process or retain information to:

• Comply with applicable laws;

• Meet accounting requirements;

• Meet tax obligations;

• Comply with consumer protection requirements;

• Respond to lawful government requests;

• Comply with court orders;

• Prevent fraud;

• Establish or defend legal claims;

• Resolve disputes; and

• Enforce our policies and contractual rights.

6. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or other applicable data protection legislation requires a lawful basis for processing, we may rely on one or more of the following grounds.

Performance of a Contract

We may process personal information where necessary to:

• Accept your order;

• Process payment;

• Deliver products;

• Communicate about your order;

• Provide customer service;

• Process returns or refunds; and

• Perform obligations connected with your purchase.

Legal Obligation

We may process or retain information where necessary to comply with legal obligations relating to:

• Accounting;

• Taxation;

• Consumer protection;

• Fraud prevention;

• Regulatory requirements; and

• Legal proceedings.

Legitimate Interests

Where permitted by law, we may process information for legitimate interests such as:

• Preventing fraud;

• Protecting our online store;

• Improving our Services;

• Managing customer relationships;

• Responding to enquiries;

• Understanding business performance; and

• Protecting our legal rights.

Where we rely on legitimate interests, we consider whether those interests are outweighed by your rights and freedoms.

Consent

Where required, we may rely on your consent for activities including:

• Sending certain marketing communications;

• Using non-essential cookies;

• Personalized advertising; or

• Other optional processing activities.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.

7. Shopify

Our online store is powered by Shopify, which provides the e-commerce technology used to operate the store.

Information that you provide through the online store may be processed through Shopify's systems in order to provide functions such as:

• Website hosting;

• Shopping cart functionality;

• Checkout;

• Customer accounts;

• Order processing;

• Payment functionality;

• Website security; and

• Other e-commerce services.

Shopify may process certain information independently in accordance with its own privacy documentation and applicable law.

Your personal information may be transmitted to or processed by Shopify and its authorized service providers in different countries.

8. Sharing Personal Information

We may share personal information where reasonably necessary to operate our Services, complete transactions or comply with legal obligations.

Shopify and Technology Providers

We may share information with Shopify and other technology providers that help host, maintain, operate or secure the online store.

Payment Providers

Payment-related information may be processed or shared with:

• Payment processors;

• PayPal where used;

• Banks;

• Card networks;

• Payment service providers; and

• Fraud-prevention providers.

Shipping and Delivery Providers

To fulfil and deliver an order, we may provide relevant information to:

• Couriers;

• Postal operators;

• Logistics companies;

• Warehouses;

• Fulfilment providers; and

• Delivery tracking providers.

Information provided for delivery may include:

• Recipient name;

• Delivery address;

• Postal code;

• Telephone number;

• Email address;

• Order reference;

• Package details;

• Delivery instructions; and

• Cash on Delivery amount where applicable.

Customer Service Providers

Information may be shared with service providers that assist us with customer enquiries, returns, complaints or refunds.

Analytics and Marketing Providers

Where legally permitted, information may be shared with analytics, marketing or advertising providers to:

• Measure website performance;

• Understand website usage;

• Evaluate advertising;

• Improve marketing; and

• Display relevant advertising.

Professional Advisers

We may disclose information where reasonably necessary to:

• Accountants;

• Lawyers;

• Auditors;

• Insurers; and

• Other professional advisers.

Government and Legal Authorities

We may disclose personal information where required to:

• Comply with applicable law;

• Respond to a lawful request;

• Respond to a court order;

• Assist law enforcement;

• Prevent fraud;

• Protect our legal rights; or

• Protect the rights or safety of another person.

Business Transactions

If our business is involved in a sale, merger, restructuring, financing, insolvency or transfer of assets, personal information may be disclosed where reasonably necessary as part of that transaction.

We do not sell customer passwords or payment credentials.

9. Cash on Delivery Information

Where Cash on Delivery is available, information necessary to fulfil the COD transaction may be provided to the relevant courier or logistics provider.

This information may include:

• Customer name;

• Delivery address;

• Telephone number;

• Order number;

• Amount payable; and

• Delivery instructions.

The courier may contact you to:

• Confirm delivery information;

• Arrange delivery;

• Confirm the COD amount;

• Resolve a failed delivery attempt; or

• Provide shipment updates.

10. Cookies and Similar Technologies

Our online store and service providers may use cookies and similar technologies.

These technologies may be used to:

• Keep the website functioning;

• Maintain shopping cart sessions;

• Remember preferences;

• Support account login;

• Process checkout;

• Protect website security;

• Prevent fraud;

• Analyze website traffic;

• Measure website performance;

• Understand customer activity;

• Support marketing; and

• Provide relevant advertising.

Essential Cookies

Essential cookies may be required for functions such as:

• Shopping carts;

• Customer accounts;

• Checkout;

• Payment processing;

• Website security; and

• Order processing.

Analytics Cookies

Analytics technologies may help us understand how customers use our online store and identify areas for improvement.

Advertising and Marketing Cookies

Where legally permitted, marketing technologies may be used to measure advertising performance or provide more relevant advertising.

Where consent is required by law, non-essential cookies will only be activated after appropriate consent has been obtained.

You may be able to control cookies through our available cookie controls or your browser settings.

Disabling certain essential cookies may prevent some website functions from operating correctly.

11. Marketing Communications

Where permitted by law, we may send marketing communications if:

• You have provided valid consent;

• The communication is otherwise lawfully permitted; and

• You have not opted out.

You may unsubscribe by:

• Using the unsubscribe link contained in a marketing email; or

• Contacting us at support@coasz.shop.

Even after opting out of marketing, we may still send necessary service-related communications concerning:

• Orders;

• Payments;

• Delivery;

• Returns;

• Refunds;

• Account administration;

• Security; or

• Other transactions requested by you.

12. International Data Transfers

Some technology, payment, analytics, advertising, fulfilment or other service providers may process personal information outside Denmark or outside the country in which you live.

Where applicable data protection law requires safeguards for an international transfer, appropriate legal and organizational safeguards may be used.

These may include:

• An adequacy decision;

• Standard contractual clauses;

• Other approved contractual safeguards;

• Appropriate technical protections; or

• Another lawful international transfer mechanism.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

The appropriate retention period may depend on:

• Duration of the customer relationship;

• Order fulfilment requirements;

• Delivery requirements;

• Return and refund periods;

• Warranty or complaint periods;

• Accounting requirements;

• Tax obligations;

• Fraud prevention;

• Legal limitation periods;

• Dispute resolution; and

• Regulatory requirements.

When personal information is no longer required, it may be:

• Securely deleted;

• Anonymized; or

• Restricted from further processing where appropriate.

14. Security of Personal Information

We take reasonable administrative, organizational and technical measures designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Unauthorized disclosure;

• Unauthorized alteration;

• Destruction;

• Misuse; and

• Other unlawful processing.

Security measures may include:

• Controlled access;

• Customer account authentication;

• Secure hosting environments;

• Encryption where appropriate;

• Fraud monitoring;

• Security controls; and

• Restricted access by authorized service providers.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

15. Customer Responsibilities

Customers should take reasonable measures to protect their information.

You should:

• Provide accurate information;

• Keep delivery information current;

• Protect your account password;

• Avoid sharing account credentials;

• Use secure devices and internet connections where reasonably possible; and

• Contact us if you suspect unauthorized account activity.

16. Children's Privacy

Our Services are intended for individuals who are legally able to enter into a purchase contract or who use the Services with appropriate authorization from a parent or legal guardian.

Where applicable, minors should obtain parental or guardian permission before:

• Creating an account;

• Placing an order;

• Providing personal information; or

• Using Services that require contractual consent.

If we become aware that personal information has been submitted by a minor without appropriate authorization, we may delete or restrict that information where required by applicable law.

17. Your Data Protection Rights

Depending on applicable law and the circumstances, you may have rights including the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request completion of incomplete information;

• Request deletion of personal information;

• Request restriction of processing;

• Object to certain processing;

• Object to direct marketing;

• Request portability of eligible information;

• Withdraw consent; and

• Submit a complaint to a competent data protection authority.

These rights are not absolute and may be subject to legal conditions or exceptions.

For example, we may need to retain certain information to:

• Complete an order;

• Meet accounting requirements;

• Meet tax obligations;

• Prevent fraud;

• Resolve disputes; or

• Establish or defend legal claims.

18. Right to Object to Direct Marketing

You may object at any time to the use of your personal information for direct marketing purposes.

Once we receive a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.

19. How to Exercise Your Privacy Rights

To submit a privacy or data protection request, please contact:

Email: support@coasz.shop

Please provide sufficient information to help us identify your request, which may include:

• Your full name;

• Email address associated with the order or account;

• Order number where relevant;

• Description of your request; and

• Information reasonably necessary to verify your identity.

Before disclosing, correcting or deleting personal information, we may request reasonable additional information to verify your identity and protect your information against unauthorized access.

We will respond within the period required by applicable law.

20. Complaints

If you have concerns regarding how we collect or process your personal information, please contact us first so that we can review the matter.

Email: support@coasz.shop

Depending on your location and applicable data protection law, you may also have the right to submit a complaint to the competent data protection supervisory authority.

Submitting a complaint to us does not limit any other legal rights available to you.

21. Third-Party Websites and Services

Our online store may contain links to websites, platforms, applications or services operated by independent third parties.

This Privacy Policy applies to personal information processed by Ofori's eksport & import in connection with our Services.

We are not responsible for the independent privacy or security practices of third-party websites or platforms.

When visiting an external service, you should review that provider's privacy policy and terms before providing personal information.

The inclusion of an external link does not necessarily mean that we control or endorse the third-party service.

22. Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary because of:

• Changes in applicable law;

• Regulatory guidance;

• Changes to our online store;

• Changes to Shopify services;

• Changes to payment methods;

• Changes to shipping or fulfilment arrangements;

• Changes in service providers;

• Security developments; or

• Changes to our business operations.

The most current version of this Privacy Policy will be made available through our online store at coasz.shop.

Where legally required, material changes may also be communicated through an appropriate notice.

The “Last updated” date at the beginning of this Privacy Policy indicates when the current version was last revised.

23. Contact Information

If you have questions regarding this Privacy Policy, the processing of your personal information or the exercise of a privacy right, please contact:

Company name: Ofori's eksport & import
CVR number: 34793824
Responsible person: Emmanuel Kwame Ofori
Business address: Gammel Roskildevej 3C
Postal code and city: 3650 Ølstykke
Country: Denmark
Email: support@coasz.shop
Website: coasz.shop