Shipping and Delivery Policy

Last updated: September 2, 2026

This Shipping and Delivery Policy applies to orders placed through our online store at coasz.shop, operated by Ofori's eksport & import.

We aim to provide customers with clear information regarding order processing, shipping, delivery, tracking and related responsibilities.

Please review this policy carefully before placing an order.

1. Company Information

The online store is operated by:

Company name: Ofori's eksport & import
CVR number: 34793824
Responsible person: Emmanuel Kwame Ofori
Business address: Gammel Roskildevej 3C
Postal code and city: 3650 Ølstykke
Country: Denmark
Email: support@coasz.shop
Website: coasz.shop

2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

• Destination country or region;

• Local carrier coverage;

• Customs or import restrictions;

• Product type;

• Package size or weight;

• Delivery provider; and

• Other logistical or legal restrictions.

Available delivery options will normally be displayed during checkout.

We reserve the right to decline or cancel an order if delivery to the supplied address is unavailable, restricted or not reasonably possible.

If an affected order has already been paid, the relevant amount will be refunded using the original payment method or another appropriate method.

3. Order Processing Time

Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may require additional time where:

• Payment information must be verified;

• A Cash on Delivery order requires confirmation;

• The delivery address is incomplete or incorrect;

• Fraud-prevention checks are required;

• A product is temporarily unavailable;

• The order contains multiple products;

• Additional customer information is required; or

• An unusually high number of orders is being processed.

Where additional information is required, we may contact you using the contact details provided with your order.

4. Estimated Delivery Time

The estimated transportation time for standard deliveries is generally:

5–7 business days after dispatch.

This estimated delivery period does not include the normal 1–2 business day order-processing period.

Delivery times are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery service.

Delivery may occasionally take longer due to circumstances including:

• Remote delivery locations;

• Islands or areas with limited carrier coverage;

• Customs clearance;

• Border inspections;

• Public holidays;

• Severe weather;

• Carrier congestion;

• Transportation interruptions;

• Regulatory restrictions; or

• Other circumstances outside our reasonable control.

Any mandatory consumer rights relating to delivery remain unaffected.

5. Shipping Charges

Any applicable shipping charge will be displayed during checkout before you submit your order.

Where free shipping is available, this will normally be indicated on the product page, during checkout or through another clear store notice.

Additional reasonable shipping charges may apply where:

• You request a special or expedited shipping service;

• A parcel must be redelivered because an incorrect address was provided;

• A parcel is not collected within the carrier's collection period;

• Delivery fails because of incomplete customer-provided information; or

• Additional carrier or remote-area charges apply.

Where prior disclosure is legally required, additional charges will not be imposed without appropriate notice.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and destinations where this option is displayed during checkout.

When Cash on Delivery is selected:

• Payment is generally made to the courier when the parcel is delivered;

• The courier may request the exact amount;

• Available payment methods may depend on the local courier;

• The recipient may be required to confirm delivery;

• Additional order verification may be required before dispatch; and

• The order may not be completed if payment cannot be collected.

Cash on Delivery is not necessarily available for every:

• Country;

• Region;

• Postal code;

• Product;

• Order amount; or

• Delivery method.

Only payment options shown during checkout are available for the relevant order.

7. Order Confirmation and Dispatch

After placing an order, you will normally receive an order confirmation using the email address provided during checkout.

An order confirmation means that we have received your order. It does not necessarily mean that the parcel has already been dispatched.

When your order is dispatched, you may receive a shipping confirmation containing information such as:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other relevant shipment information.

Please check your spam or junk email folder if you do not receive an expected order or shipping notification.

8. Shipment Tracking

Where tracking is available, tracking information may be sent to the email address used when the order was placed.

Tracking information may include:

• Carrier name;

• Tracking number;

• Tracking link; and

• Shipment status.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

For international shipments, the original tracking number may occasionally be replaced by a local carrier tracking number after the parcel enters the destination country.

If you need assistance with tracking, please contact:

Email: support@coasz.shop

Please include your order number when contacting us.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before completing your order, please check:

• Recipient's full name;

• Street name and building number;

• Apartment or unit number where applicable;

• Postal code;

• City;

• Country;

• Telephone number where required; and

• Email address.

If you notice an error in your delivery information, please contact us as soon as possible.

We may be able to update the address if the order has not yet entered fulfilment or been dispatched.

Once a parcel has been shipped, we cannot guarantee that the delivery address can be changed.

If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable redelivery or reshipping costs where permitted by law.

This does not apply where the delivery failure resulted from an error for which we or our contracted delivery provider are responsible.

10. Delivery Attempts and Uncollected Parcels

Depending on local carrier procedures, one or more delivery attempts may be made.

If no one is available to receive the parcel, the carrier may:

• Attempt delivery again;

• Contact the recipient;

• Leave a delivery notice;

• Deliver the parcel to a pickup location;

• Leave the parcel at an authorized safe location where permitted; or

• Return the parcel to the sender.

Customers are responsible for reasonably monitoring tracking information and collecting parcels within the carrier's applicable collection period.

If a parcel is returned because it was not collected or was refused without a valid legal reason, reasonable return or reshipping costs may be charged or deducted from an applicable refund where permitted by law.

Mandatory withdrawal and consumer rights remain unaffected.

11. Delivery Delays

Delivery delays may occur because of circumstances including:

• Severe weather;

• Customs inspections;

• Carrier congestion;

• Public holidays;

• Strikes;

• Transportation interruptions;

• Incorrect delivery information;

• Regulatory inspections;

• Border restrictions;

• Natural disasters; or

• Other events outside our reasonable control.

If your estimated delivery period has passed and tracking information has not been updated for an extended period, please contact us.

Email: support@coasz.shop

We will review the available shipment information and, where appropriate, contact the carrier.

An estimated delivery period does not remove or reduce any mandatory consumer rights.

12. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.

Before contacting us, please:

• Review the tracking information;

• Confirm that the delivery address is correct;

• Check with household members;

• Check the building reception or mailroom;

• Check any authorized safe location; and

• Contact the local delivery carrier where appropriate.

If the parcel still cannot be located, please contact:

Email: support@coasz.shop

Please provide your order number.

We will review the shipment and, where appropriate, investigate the matter with the carrier.

If the parcel is confirmed as lost due to circumstances for which we are responsible, an appropriate solution will be provided in accordance with applicable consumer law.

Depending on the circumstances, this may include:

• A replacement shipment; or

• A refund.

13. Damaged Parcels

Please inspect your parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, contact us promptly at:

Email: support@coasz.shop

Please provide where reasonably possible:

• Your order number;

• A description of the damage;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Photographs of the damaged product; and

• A video demonstrating the issue where relevant.

Please retain the original packaging until the matter has been reviewed where reasonably possible.

If the product is confirmed to have been damaged before or during delivery, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

14. Incorrect or Missing Products

If you receive:

• An incorrect product;

• An incorrect model or variation;

• A parcel with missing products; or

• Missing components or accessories,

please contact us promptly at:

Email: support@coasz.shop

Please include:

• Your order number;

• A description of the issue;

• Photographs of the parcel;

• Photographs of the products received; and

• A photograph of the shipping label where available.

After reviewing the information, an appropriate solution may include:

• Sending the correct product;

• Sending the missing component;

• Arranging a return;

• Providing a replacement; or

• Issuing an appropriate refund.

15. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to:

• Customs inspections;

• Import duties;

• Value-added tax (VAT);

• Customs clearance fees;

• Handling charges; or

• Other fees imposed by authorities in the destination country.

Where taxes, duties or import charges are included in the amount paid during checkout, this will be stated where appropriate.

Unless expressly stated otherwise, customers may be responsible for customs duties, import taxes or similar charges imposed independently by authorities in the destination country.

We do not control charges imposed by customs or tax authorities and cannot guarantee what amount, if any, may be charged.

Customers are responsible for ensuring that ordered products may lawfully be imported into their destination country.

16. Customs Delays

International shipments may be subject to customs clearance.

Customs processing times are controlled by the relevant authorities and are generally outside our direct control.

A parcel may be delayed where:

• Customs documentation requires review;

• Import duties or taxes remain unpaid;

• Additional recipient information is required;

• A product requires inspection; or

• Local import rules require further processing.

Where possible, customers should respond promptly to legitimate requests from customs authorities or delivery providers.

17. Transfer of Risk

For consumer orders, the risk of loss or damage generally transfers to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

Where the customer independently appoints a carrier that was not offered by us, different risk-transfer rules may apply in accordance with applicable law.

Nothing in this section limits mandatory consumer rights.

18. Returns and Withdrawal Rights

Shipping-related returns are handled in accordance with our Return and Refund Policy.

Consumers in the European Union and European Economic Area (EU/EEA) may have a statutory right to withdraw from an eligible distance purchase within 14 days, subject to applicable exceptions.

Where this statutory withdrawal right applies:

• The customer must notify us within the applicable withdrawal period;

• The goods must be returned within the legally required period after notification; and

• The customer is responsible for the direct cost of returning the goods where this responsibility has been properly communicated, unless mandatory law requires otherwise.

Where a product is:

• Defective;

• Damaged before or during delivery;

• Incorrectly supplied;

• Missing components; or

• Otherwise non-conforming because of an error for which we are responsible,

the customer will not normally be required to bear reasonable return shipping costs.

Our voluntary 30-day return policy provides additional return options and does not replace or reduce statutory consumer rights.

Please review our Return and Refund Policy for complete information.

19. Return Shipping Instructions

Before returning a product, please:

• Use an available Shopify self-service return function where offered; or

• Contact us at support@coasz.shop.

Please wait for the applicable return instructions before sending the goods.

Unless otherwise stated in the approved return instructions, our current business and return contact address is:

Ofori's eksport & import
Gammel Roskildevej 3C
3650 Ølstykke
Denmark

The return instructions provided for a particular order should always be followed.

Please do not send unauthorized Cash on Delivery or postage-due return parcels.

20. Refused Cash on Delivery Parcels

If you selected Cash on Delivery and no longer wish to receive an order, please contact us as soon as reasonably possible before dispatch or delivery.

Repeated or unjustified refusal of COD parcels may result in Cash on Delivery being restricted for future orders where permitted by law.

This provision does not restrict any valid statutory withdrawal, cancellation or other consumer protection right.

21. Events Outside Our Reasonable Control

We will not be responsible for shipping delays caused exclusively by events outside our reasonable control to the extent permitted by law.

Such events may include:

• Severe weather;

• Natural disasters;

• War or civil unrest;

• Government action;

• Border closures;

• Customs restrictions;

• Strikes;

• Transportation disruption;

• Telecommunications failures;

• Carrier infrastructure failures; or

• Other comparable events.

Where such an event affects an order, we will take reasonable steps to minimize the impact and assist affected customers where appropriate.

Mandatory consumer rights remain unaffected.

22. Changes to This Shipping Policy

We may update this Shipping and Delivery Policy from time to time because of:

• Changes in delivery providers;

• Changes in available destinations;

• Changes in shipping rates;

• Changes in fulfilment arrangements;

• Changes in customs or import rules;

• Operational changes;

• Changes in applicable law; or

• Other legitimate business reasons.

The current version will be made available through our online store at coasz.shop.

The “Last updated” date at the top of this policy indicates when the latest revision was made.

23. Contact Information

For questions concerning:

• Order processing;

• Shipping;

• Tracking;

• Delivery delays;

• Lost parcels;

• Damaged parcels;

• Incorrect deliveries; or

• Return shipping,

please contact:

Company name: Ofori's eksport & import
CVR number: 34793824
Responsible person: Emmanuel Kwame Ofori
Business address: Gammel Roskildevej 3C
Postal code and city: 3650 Ølstykke
Country: Denmark
Email: support@coasz.shop
Website: coasz.shop

When contacting us regarding an order, please include your order number so that we can assist you more efficiently.